Privacy Policy — How jeta365 Protects Your Data

1. Data We Collect

jeta365 collects personal data through several channels: directly from you during registration and account activity, automatically through your use of the platform, and occasionally from trusted third-party sources such as payment processors and fraud-prevention services. The categories of personal data we collect are described below.

1.1 Registration & Account Data

When you create a jeta365 account, we collect the following information:

• Full legal name (as it appears on your national identity documents)
• Date of birth (to verify you are aged 18 or above)
• Residential address (including city, district, and postal code)
• Email address (used for account verification and communications)
• Mobile phone number (used for two-factor authentication and support contact)
• Username and encrypted password hash
• Currency preference (Bangladeshi Taka, ৳)

1.2 Identity Verification (KYC) Data

To comply with our anti-money-laundering obligations and to confirm player age, jeta365 collects copies of:

• Bangladesh National Identity Card (NID) — front and back
• Bangladesh Passport (photo page and relevant data pages)
• Bangladesh Driving Licence, where applicable
• Proof of address documents (utility bills or bank statements dated within 90 days)
• Proof of payment method ownership (e.g., screenshot of registered bKash or Nagad account)

1.3 Financial Transaction Data

When you make deposits or request withdrawals on jeta365, we record:

• Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Mobile wallet account numbers associated with your jeta365 account (stored in masked format)
• Transaction reference numbers, amounts, timestamps, and processing status
• Card BIN (first six digits) for card-based payments — full card numbers are never stored

1.4 Technical & Usage Data

jeta365 automatically records the following technical data each time you access the platform:

1.5 Data We Do Not Collect

jeta365 does not collect and has no interest in the following categories of sensitive personal data:

2. How We Use Your Data

jeta365 processes your personal data only for legitimate, clearly defined purposes. We will never use your data in a manner that is inconsistent with the purpose for which it was originally collected. The primary purposes for which we use personal data are set out below.

2.1 Account Management

We use your registration data to create, maintain, and administer your jeta365 account. This includes verifying your identity, processing logins, enabling account settings changes, and facilitating password recovery. Without this processing, we cannot provide you with access to the platform.

2.2 Transaction Processing

Your financial and payment data is used to process deposits and withdrawal requests, verify that payment methods are registered in your name, apply bonus credits where applicable, and maintain accurate financial records for each account. jeta365 does not store full card numbers; payment processing is handled via PCI DSS-compliant third-party payment gateways.

2.3 Legal & Regulatory Compliance

As a platform serving players in Bangladesh, jeta365 processes identity and transaction data to fulfil anti-money-laundering (AML) screening requirements, verify player age (18+ requirement), respond to lawful requests from regulatory bodies or law enforcement authorities, and maintain mandatory financial records for the legally required retention period.

2.4 Fraud Prevention & Security

IP addresses, device fingerprints, session data, and transaction patterns are analysed by our security systems to detect and prevent multi-accounting, bonus abuse, payment fraud, account takeover attempts, and other prohibited activities. Automated alerts may trigger account reviews or temporary suspensions pending human investigation.

2.5 Responsible Gaming Monitoring

jeta365 uses session duration data, betting pattern analysis, and deposit frequency records to identify players who may be exhibiting signs of problem gambling behaviour. Where such patterns are detected, our responsible gaming team may reach out proactively, or automated limits may be applied in accordance with our Responsible Gaming policy.

2.6 Marketing Communications

With your consent, jeta365 uses your email address and mobile number to send promotional offers, bonus notifications, and updates about new games and features — including seasonal promotions tied to BPL, IPL, Eid, Pohela Boishakh, and other events relevant to Bangladesh players. You may withdraw marketing consent at any time without affecting your account standing.

2.7 Platform Improvement

Aggregated, anonymised usage data — including page views, game popularity metrics, deposit method preferences, and support query categories — is used to improve the jeta365 platform. This data cannot be traced back to any individual player and is used only for statistical analysis and product development.

3. Data Sharing & Third Parties

jeta365 does not sell or rent your personal data to any third party under any circumstances. We may share limited personal data with carefully selected third parties only where necessary to operate the platform, comply with legal obligations, or protect against fraud. All third-party data processors are contractually bound to use your data only for the specific purpose for which it was shared and to maintain appropriate security standards.

3.1 Payment Processing Partners

To process deposits and withdrawals, jeta365 shares transaction data (but not full card numbers) with our payment gateway partners, including the operators of bKash, Nagad, Rocket, and Upay integrations, as well as card processing networks (Visa/Mastercard). These partners are each responsible for their own data security under their respective terms of service.

3.2 KYC & Identity Verification Services

Where automated identity verification is used, your KYC documents may be transmitted in encrypted form to a third-party identity verification provider. These providers are contractually restricted from using your documents for any purpose other than performing the verification requested by jeta365.

3.3 Fraud Prevention & AML Screening

jeta365 may cross-reference account data against industry-standard fraud databases and AML watchlists maintained by specialist third-party providers. Data shared for this purpose is limited to name, date of birth, country of residence, and transaction risk flags — no game history or communication records are shared.

3.4 Game Software Providers

Game providers (including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi) receive a pseudonymous player identifier and the bet/win amounts associated with each game round for the purpose of game delivery and RNG audit trails. They do not receive your name, address, mobile number, or payment details.

3.5 Legal & Regulatory Disclosure

jeta365 will disclose personal data to government authorities, law enforcement agencies, or courts when required to do so by a lawful order or when we believe in good faith that disclosure is necessary to prevent fraud, protect the rights of jeta365 or its players, or comply with an applicable legal obligation. We will notify affected players of such disclosures where permitted by law.

4. Cookies & Tracking Technologies

jeta365 uses cookies and similar tracking technologies to deliver a functional, secure, and personalised platform experience. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

4.1 Types of Cookies We Use

jeta365 does not use third-party advertising cookies or social media tracking pixels. No data collected via cookies on jeta365 is shared with social networks or advertising platforms.

4.2 Managing Cookies

You can control cookie settings through your browser preferences at any time. Disabling essential cookies will impair the functionality of the jeta365 platform — you may not be able to log in or complete transactions. Disabling functional and analytics cookies will not prevent you from using the platform but may affect your personalised experience. Refer to your browser's help documentation for instructions on managing cookie settings on your specific device.

5. Data Retention & Storage

jeta365 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Account registration data: Retained for the duration of your account and for a minimum of 5 years following account closure, in compliance with AML record-keeping requirements.
• KYC identity documents: Retained for a minimum of 5 years following account closure or the last transaction, whichever is later.
• Financial transaction records: Retained for a minimum of 7 years from the date of each transaction, consistent with financial record-keeping standards.
• Game activity logs: Retained for a minimum of 3 years for dispute resolution and RNG audit purposes.
• Support communications: Retained for 3 years from the date of each interaction.
• Marketing consent records: Retained for as long as your account is active and for 1 year following opt-out or account closure.
• Technical / session logs: Retained for up to 13 months for security monitoring purposes.

All personal data held by jeta365 is stored on secure servers. While the primary data infrastructure serving Bangladesh players is optimised for the Asia-Pacific region, some processing operations (such as fraud screening) may involve data transfers to servers in other regions. All such transfers are subject to contractual data protection obligations that meet or exceed the protections afforded to Bangladesh residents.

6. Data Security Measures

jeta365 takes the security of your personal data seriously and has implemented a layered security architecture to protect against unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• Transport Layer Security (TLS 1.3): All data transmitted between your browser or app and our servers is encrypted using TLS 1.3 with 256-bit AES encryption.
• At-rest encryption: Sensitive database fields — including passwords (hashed with bcrypt), payment details, and identity document references — are encrypted at the storage level.
• Access controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis. All staff with data access are subject to confidentiality obligations and regular security training.
• Multi-factor authentication: Administrative access to systems containing personal data requires multi-factor authentication. Players are strongly encouraged to enable two-step verification on their accounts.
• Penetration testing: jeta365 conducts regular third-party penetration tests and vulnerability assessments of its platform infrastructure.
• Incident response: In the event of a data security incident that is likely to affect your rights or interests, jeta365 will notify affected players at the registered email address without undue delay and will take immediate remediation steps.

No system can be guaranteed to be 100% secure. You play an important role in protecting your own data by using a strong, unique password for your jeta365 account, not sharing your credentials with anyone, and logging out of your account when using shared devices.

7. Your Privacy Rights

As a jeta365 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our data support team at support@jeta365 with the subject line "Privacy Rights Request". We will acknowledge your request within 48 hours and respond in full within 30 calendar days.

8. Policy Updates & Contact

8.1 Changes to This Privacy Policy

jeta365 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify active players via a notification displayed upon next login and, where appropriate, via email to the registered address. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision. We encourage you to review this policy periodically.

Your continued use of jeta365 following notification of a policy change constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised policy, you must discontinue use of the platform and contact support to arrange account closure and data handling in accordance with your rights under Section 7.

8.2 Children's Privacy

jeta365 is strictly an 18+ platform. 18+ We do not knowingly collect personal data from any person under the age of 18. If we become aware that personal data has been collected from a minor, we will immediately close the associated account, void all transactions, and delete all related personal data without delay. Parents or guardians who believe a minor has accessed jeta365 are encouraged to contact us immediately at support@jeta365.

8.3 Links to Third-Party Services

The jeta365 platform may contain references to third-party payment providers (such as bKash and Nagad). When you interact with these third-party services, their own privacy policies govern the collection and use of your data. jeta365 is not responsible for the privacy practices of third-party services and encourages you to review their respective privacy policies before sharing personal data with them directly.

8.4 Contact Our Data Team

For all privacy-related queries, data subject access requests, or complaints regarding how jeta365 handles your personal data, please contact us using the details below. Our data support team operates 24/7 and aims to acknowledge all privacy-related enquiries within 48 hours (Bangladesh Standard Time, UTC+6).

• Email: support@jeta365 — subject line: "Privacy Rights Request"
• Response time: Acknowledgement within 48 hours; full response within 30 calendar days
• Support language: English and Bengali
• Operating hours: 24/7, BST (UTC+6)